Job Title: Customer Support Executive Department: Customer Service Experience: 0–3 years Employment Type: Full-time --- Job Summary: We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have excellent communication skills, problem-solving ability, and a passion for delivering an exceptional customer experience. --- Key Responsibilities: Handle inbound and outbound calls, emails, and chats to assist customers with their queries and issues. Provide accurate information about products, services, and policies. Resolve customer complaints efficiently and professionally. Maintain customer records and update necessary information in the CRM system. Coordinate with internal departments to ensure prompt resolution of customer concerns. Follow up with customers to ensure satisfaction and issue closure. Meet daily/weekly performance targets (response time, resolution rate, customer satisfaction). --- Required Skills and Qualifications: Graduate in any discipline. Excellent verbal and written communication skills (Hindi and English). Basic computer knowledge and familiarity with MS Office / CRM tools. Ability to handle pressure and multitask efficiently. Positive attitude and a customer-oriented mindset. Prior experience in customer service (voice/non-voice) preferred. --- Benefits: Competitive salary and incentives. Growth opportunities within the organization. Supportive and collaborative work environment. Training and skill development programs.

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Customer Support Executive