Job
Description
As a Customer Support Executive, your primary role will involve handling customer inquiries via phone, email, chat, or in person in a professional and timely manner. You will be responsible for providing accurate information about products, services, and company policies to customers. In addition, you will need to resolve customer complaints and issues by coordinating with relevant departments and maintaining records of customer interactions, feedback, and resolutions. Following up with customers to ensure satisfaction and building long-term relationships will also be part of your responsibilities. You will assist in processing orders, returns, refunds, or technical support queries and escalate complex issues to higher-level support or management when necessary. Your contribution to improving customer service processes and standards will be highly valued. Key Responsibilities: - Handle customer inquiries through various channels such as phone, email, chat, or in person - Provide accurate information about products, services, and company policies - Resolve customer complaints and issues by coordinating with relevant departments - Maintain records of customer interactions, feedback, and resolutions - Follow up with customers to ensure satisfaction and build long-term relationships - Assist in processing orders, returns, refunds, or technical support queries - Escalate complex issues to higher-level support or management - Contribute to improving customer service processes and standards Qualifications Required: - Excellent communication and interpersonal skills - Active listening and problem-solving ability - Patience, empathy, and customer-first approach - Ability to handle difficult situations calmly and professionally - Good computer skills and familiarity with CRM software, MS Office, or ticketing systems - Multitasking and time management skills - Team player with a positive attitude - Basic knowledge of the company's products/services If you are interested in this opportunity, please reach out to us at +91 8827277596. Please note that the job type for this position is Full-time, Permanent with benefits such as paid sick time. The experience required includes 1 year in International voice process and 1 year in customer support. Proficiency in English is essential, and availability for night shifts is required. The work location is in person. Feel free to speak with the employer at +91 8827277596 for further details. As a Customer Support Executive, your primary role will involve handling customer inquiries via phone, email, chat, or in person in a professional and timely manner. You will be responsible for providing accurate information about products, services, and company policies to customers. In addition, you will need to resolve customer complaints and issues by coordinating with relevant departments and maintaining records of customer interactions, feedback, and resolutions. Following up with customers to ensure satisfaction and building long-term relationships will also be part of your responsibilities. You will assist in processing orders, returns, refunds, or technical support queries and escalate complex issues to higher-level support or management when necessary. Your contribution to improving customer service processes and standards will be highly valued. Key Responsibilities: - Handle customer inquiries through various channels such as phone, email, chat, or in person - Provide accurate information about products, services, and company policies - Resolve customer complaints and issues by coordinating with relevant departments - Maintain records of customer interactions, feedback, and resolutions - Follow up with customers to ensure satisfaction and build long-term relationships - Assist in processing orders, returns, refunds, or technical support queries - Escalate complex issues to higher-level support or management - Contribute to improving customer service processes and standards Qualifications Required: - Excellent communication and interpersonal skills - Active listening and problem-solving ability - Patience, empathy, and customer-first approach - Ability to handle difficult situations calmly and professionally - Good computer skills and familiarity with CRM software, MS Office, or ticketing systems - Multitasking and time management skills - Team player with a positive attitude - Basic knowledge of the company's products/services If you are interested in this opportunity, please reach out to us at +91 8827277596. Please note that the job type for this position is Full-time, Permanent with benefits such as paid sick time. The experience required includes 1 year in International voice process and 1 year in customer support. Proficiency in English is essential, and availability for night shifts is required. The work location is in person. Feel free to speak with the employer at +91 8827277596 for further details.
