Customer Support Executive (night Shift)

• Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues by coordinating with relevant departments.
• Maintain records of customer interactions, feedback, and resolutions.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Assist in processing orders, returns, refunds, or technical support queries.
• Escalate complex issues to higher-level support or management when needed.
• Contribute to improving customer service processes and standards.

Required Skills (Customer Support Executive)

• Excellent communication and interpersonal skills.
• Active listening and problem-solving ability.
• Patience, empathy, and customer-first approach.
• Ability to handle difficult situations calmly and professionally.
• Good computer skills and familiarity with CRM software, MS Office, or ticketing systems.
• Multitasking and time management skills.
• Team player with a positive attitude.
• Basic knowledge of the company’s products/services.

GET IN TOUCH WITH US ON 8827277596

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Experience:

• International voice process: 1 year (Required)
• Customer support: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Speak with the employer
+91 8827277596