Customer Support Executive

About EnKash:

EnKash is Indias fastest-growing fintech company, revolutionizing the B2B payments ecosystem. We empower businesses with innovative financial solutions, enabling seamless and efficient payment processes. As a leader in the industry, we are committed to delivering top-notch customer experiences and helping businesses thrive. We are looking for bright and talented professionals who are passionate about providing excellent support to our valuable corporate customers-quickly and efficiently. If youre someone who thrives in a dynamic environment and is eager to grow in the customer service/customer success domain, EnKash is the perfect place for you!

About the Role:

As a Customer Support Executive at EnKash, you will be the first point of contact for our customers, ensuring a seamless support experience across calls, emails, and chat. You will play a key role in resolving product, transaction, and utility-related queries while maintaining high service quality, turnaround time (TAT), and SLA adherence in a fast-paced fintech environment.

Key Responsibilities:

• Handle customer queries through calls and emails.
• Assist customers with product usage, transactions, and service-related issues
• Log customer tickets accurately and ensure timely resolution
• Coordinate with internal teams for issue escalation and closure as per defined TAT/SLA
• Support customers with utility services such as bill payments, recharges, and BBPS
• Maintain proper documentation and follow support processes consistently
• Ensure high levels of customer satisfaction and service quality

What Were Looking For:

• 0-3 years of experience in customer support or a similar role
• Strong verbal and written communication skills
• Excellent customer handling and problem-solving abilities
• Ability to multitask and work efficiently under pressure
• Basic understanding of fintech, payments, or utility services is an added advantage
• Willingness to work in a fast-paced, customer-centric environment

Good to Have:

• Experience supporting utility services such as electricity bills, recharges, and BBPS
• Prior exposure to fintech, Saas based product, or digital payments customer support

Why Join EnKash?

• Be part of a fast-growing fintech company transforming B2B payments
• Gain hands-on exposure to fintech products and utility services
• Work in a collaborative, learning-driven environment
• Opportunity to grow your career in customer experience and operations

How to Apply

careers@enkash.com