Customer Support Executive

0 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

This is a full-time, on-site role for a Customer Support Executive located in Udaipur. The Customer Support Executive will handle day-to-day tasks including assisting customers with inquiries, providing online support, ensuring customer satisfaction, and offering technical support. This role involves interacting with customers through various channels to resolve issues and ensure a high level of customer service.


Responsibilities

  • Respond to customer queries across email, WhatsApp, Instagram, and phone in a timely and professional manner.
  • Resolve order-related concerns such as returns, exchanges, delays, and tracking updates.
  • Collaborate closely with the operations and logistics teams to ensure smooth customer experiences and meet delivery timelines.
  • Provide styling assistance to customers to help them shop with confidence and make the right choices.


Qualifications

  • Excellent written and verbal communication skills.
  • High levels of empathy, patience, and a customer-first mindset.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Prior experience in customer service or e-commerce support is preferred.
  • Strong problem-solving skills and keen attention to detail.
  • A sense of style and product knowledge to guide customers while shopping.


If you have a passion for fashion, enjoy connecting with people, and love helping them find what makes them feel special, we’d love to have you on our team at Megh Studio!

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