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Lunar Wave LLC
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Customer Support Executive

Customer Support Executive

Lunar Wave LLC

2 years

0 Lacs

Thane Maharashtra India

Posted:2 weeks ago| Platform:

Apply

Skills Required

support wave ai chat flow zendesk learning

Work Mode

Remote

Job Type

Full Time

Job Description

📍 Job Title

🏢 Company

📍 Location

🕒 Type

💰 Salary

🧾 About the Role

Customer Support Executive

🎯 What You’ll Be Doing

Respond to customer emails and chat queries with clarity and empathy
Manage order bookings, refunds, access issues, and general troubleshooting
Work closely with internal teams when issues need escalation
Improve the support flow — identify friction points, suggest improvements
Use AI tools and platforms (Zendesk, GPT-based support tools, etc.) to enhance response quality and speed
Maintain clean records of customer interactions, tickets, and resolutions

🧠 What You’ll Need

Excellent written English
1–2 years of experience in customer support preferred (freshers with strong skills welcome)
Comfortable with Gmail, Google Sheets, Zendesk, and open to learning AI tools
Calm, detail-oriented, and reliable — someone who sees problems through to resolution
Must be okay with an
on-site
role (no WFH)

🎁 What You’ll Get

Fixed monthly salary: ₹15,000 – ₹25,000
Monday–Saturday work schedule
Experience certificate after completion
Supportive team + chance to grow inside a fast-moving digital products company

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