Customer Support Executive

Company Description

LOUIS STITCH is an internationally recognized luxury brand known for its premium quality, handcrafted leather products. With a longstanding commitment to natural and ecological tanning processes, the company emphasizes the uniqueness and durability of its products, offering pure leather goods that stand the test of time. Specializing in products ranging from wallets and bags to travel luggage and leather garments, LOUIS STITCH combines solid brass hardware with innovative designs for timeless elegance. Each item is crafted by skilled artisans using the finest and rarest leathers, ensuring exceptional craftsmanship and exclusivity.

Key Responsibilities:

-Handle inbound and outbound customer interactions through calls, emails, and chat support in a courteous and efficient manner.

-Provide accurate and timely information regarding orders, returns, exchanges, payments, product details etc.

-Log and update customer information accurately in the system to maintain up-to-date records.

-Identify and escalate unresolved issues to the concerned internal or external teams, ensuring proper follow-up until resolution.

-Demonstrate multitasking ability by managing multiple communication channels and responsibilities simultaneously.

-Ensure a high level of customer satisfaction through professional communication, empathy, and effective problem-solving.

-Achieve individual and team targets related to quality, productivity, and response timelines on a daily, weekly, and monthly basis.

Required Skills and Qualifications:

-Excellent communication skills (both verbal and written) in English and Hindi.

-Strong customer handling and interpersonal skills, with the ability to remain polite and composed under -pressure.

-Basic proficiency in MS Office, email, and chat-based communication tools.

-Patience, empathy, and active listening skills to handle challenging customer interactions effectively.

-Ability to work collaboratively in a team environment and adapt to dynamic business needs.

-Prior experience in E-commerce environment will be an added advantage.