Customer Support Executive

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

magic ingredient

…What makes the role meaty

?Working Hour

ng.Mode of working/ Job Locatio

• ome
  Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfact
• ion.Customer’s first point to contact with a view of customer loyalty and highest customer reten
• tionFollow communication “scripts” when handling different to
• picsSeize opportunities to upsell products when they a
• riseBuild sustainable relationships and engage customers by taking the extra
• mileIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternat
• ivesMeet personal/team qualitative and quantitative tar
• getsBecome an expert (Gastronauts) on Meat and on Licious processes and capabili
• tiesHandle all types of queries from customers with confidence and keep records of all the conversati
• ons.Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investiga
• tionEducate and empower our customers and provide better support through Lic
• iousDrive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feed
• backProvide solutions and guide the customer through to resolu
• tionEscalate critical support issues to the appropriate cha
• nnelIncrease customer satisfaction and build loyalty through providing amazing, personal customer supp
• ort.Ensure customers have a pleasant experience with customer service even when they face problems with pro

ductWe hope that you h

• ave..Education: Graduation/HSC quali
• fied.A laptop with below requirem
• ents:Minimum of 4 G
• B RamI3 or higher pr
• ocess128 GB storage
• spaceWind
• ows1064 bit proc
• essorNot older than 2
• yearsMini UPS for WiFi Ro
• utersA stable broadband or mobile internet connection.The connection speed has to be a minimum of 50