Customer Support Executive

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

magic ingredient

What makes the role meat?

Working Hour

Mode of working/ Job Locatio

• Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
• Customer’s first point to contact with a view of customer loyalty and highest customer retention.
• Follow communication “scripts” when handling different topics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extramile
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets
• Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
• Handle all types of queries from customers with confidence and keep records of all the conversations.
• Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
• Educate and empower our customers and provide better support through Licious
• Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
• Provide solutions and guide the customer through to resolution
• Escalate critical support issues to the appropriate channel
• Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
• Ensure customers have a pleasant experience with customer service even when they face problems with product

We hope that you have

• Education: Graduation/HSC qualified.
• A laptop with below requirements:
• Minimum of 4 GB Ram
• I3 or higher process128 GB storage space
• Windows10
• 64 bit processor
• Not older than 2years
• Mini UPS for WiFi Routers
• A stable broadband or mobile internet connection.The connection speed has to be a minimum of 50MBPS.