Customer Support Executive

Job Title: Customer Support Executive
Location: 58, Noida, Uttar Pradesh 201301
Experience: Minimum 1 year in customer support

Job Summary:

We are looking for a proactive and customer-focused individual with 1+ year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat.
• Resolve issues efficiently and maintain a positive tone.
• Record all interactions accurately in the CRM system.
• Escalate complex cases to the appropriate teams.
• Collect customer feedback and reviews to improve service quality.
• Suggest improvements to enhance the support process.
• Maintain company standards in all customer interactions.

Requirements:

• Bachelor’s degree in any stream.
• 1 year of customer support or related experience.
• Good communication and interpersonal skills (Hindi & English).
• Strong communication, interpersonal, and convincing skills.
• Ability to multitask and manage time effectively.
• Customer-first mindset and problem-solving attitude.

What We Offer:

• Supportive and collaborative work culture.
• Training and development opportunities.
• Clear career growth paths within the organization.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior 1 year exp. in customer support/ service role?

Language:

• English (Required)

Work Location: In person