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Levelx Micro
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Customer Support Executive

Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Levelx Micro

1 - 6 years

3 - 8 Lacs

alleppey

Posted:5 hours ago| Platform:

Apply

Skills Required

customer satisfaction customer support executive client relationship customer service customer complaints technical support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

We are seeking a Customer Support Executive who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering online support, and handling customer service inquiries. The role also includes addressing technical support issues and effectively communicating with customers to resolve their concerns.

Key Responsibilities

Respond to customer queries across multiple channels, delivering prompt and courteous assistance.
Handle customer complaints with professionalism, empathy, and a solutions-oriented approach.

Maintain detailed and accurate documentation of all customer interactions and transactions.

Coordinate with internal teams to resolve customer concerns and ensure satisfaction.

Offer feedback and suggestions to enhance customer service processes and efficiency.

Stay informed about company products, services, and policies to provide accurate information a nd support.

Requirements
Customer Support, Customer Service, and Customer Satisfaction skills.

Experience with Online Support and Technical Support.

Bachelordegree in any relevant field is preferred.

Minimum 6 months to 1 year of experience in customer service or client relations roles.

Excellent written and verbal communication skills.

Excellent command of English and Hindi.

Strong interpersonal and communication skills.

Experience with CRM or customer support software is an advantage.
Ability to work effectively in an on-site team environment.

Ability to resolve problems with a customer-first mindset.
","

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Customer Support Executive