Customer Support Executive

Job Description

Job Title: Technical Support Executive (Customer Success) Job Type: Full-time Location: Working Hours: Monday to Saturday, 11 AM - 7 PM Salary: Up to 20,000 in-hand per month Key Responsibilities: Client Handling: Manage client interactions over calls (mandatory) to provide exceptional support and assistance. Product Knowledge: Develop a deep understanding of the companys products and services to effectively assist clients globally. Technical Support: Provide technical support both on-call and via remote desktop by diagnosing and troubleshooting issues. Issue Diagnosis: Analyze client needs, identify technical issues, and deliver appropriate solutions. Problem Resolution: Address and resolve client queries efficiently, ensuring high levels of customer satisfaction. Software Troubleshooting: Diagnose software faults, troubleshoot technical issues, and coordinate with software developers for issue resolution. Customer Success: Drive customer success by ensuring clients receive prompt and effective support, contributing to their long-term satisfaction. Required Skills & Qualifications: Strong Communication Skills: Excellent verbal and written communication abilities to handle client interactions confidently. Technical Proficiency: Basic understanding of software troubleshooting and technical support processes. Problem-Solving Skills: Ability to analyze issues quickly and provide effective solutions. Client-Centric Approach: Focused on customer satisfaction with a proactive attitude towards resolving queries. Smart & Proficient Candidates: Candidates who are quick learners, adaptable, and eager to grow in a dynamic environment Preferred Qualifications: Experience in technical support or customer service roles is a plus. Knowledge of software troubleshooting and basic IT concepts. Ability to work under pressure and manage multiple client interactions simultaneously.