Customer support Executive provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Responsible for the Installation, Training & Maintenance of our software & BI Applications at the clients place.
To manage and handle all customers calls assigned with request for information queries and complaints for the existing clients.
Responsible for troubleshooting of customer queries.
Developing and building relationship with the customers.
Giving feedback to the development of documents and recording and monitoring of complaints.
Seeing through the complaints to the completion stage.
Good communication skills
Follow communication procedures, guidelines and policies
Articulate business problem in to technical document to be shared with product development team

Requirements

Mandatory Experience \ Technical skills:

Should be a graduate \ Diploma holder with prior experience in the customer care division.
An in-depth understanding and experience of the operation of the customer care department.
Excellent communication and interpersonal skills both verbal and written which is required which is required while dealing with the customers in a professional way.
Basic knowledge of Microsoft Office & Comprehensive knowledge of Ms Excel.
Ability to think creatively and should have problem solving attitude.
Analytical, organized and highly motivated.
Should have a pleasing personality.
Willing to work extra time if the situation demands.
Willingness to learn the new tools & Skills as per the need to accomplish the Job.

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Customer Support Executive