Customer Support Executive

0 - 31 years

2 - 3 Lacs

Posted:4 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive (Airline Process) Location: Turbhe (Navi Mumbai) Eligibility Criteria Freshers or Minimum 6 months of experience in Customer Service Must clear the Versant Test with a minimum score of 4 Key Responsibilities Handle customer queries and complaints through calls, chats, and emails Provide accurate information on flight bookings, schedules, and policies Manage inbound and outbound interactions professionally Resolve customer concerns and escalate complex cases when required Support back-office operations such as documentation and follow-ups Ensure high levels of customer satisfaction and service quality Compensation For experience:- CTC: ₹28,500 In-Hand: ₹24,000 For fresher:- CTC: ₹23,000 In-hand: ₹ 18,500 Shift Timings Male Candidates: Rotational Shifts (Starting from 7:00 AM, 24x7 coverage) Female Candidates: Day Shifts (Any 9 hours till 8:00 PM) Weekly Off: 1 Rotational Off

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