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Customer Support Executive

Customer Support Executive

Jobs Territory

6 - 8 years

9 - 10 Lacs

Mumbai Sakinaka

Posted:3 months ago| Platform:

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Skills Required

Customer support SketchUp project management AutoCAD Architectural design Photoshop

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Job Type

Full Time

Job Description

Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.Identify and assess customers needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers and ensure they have a positive experience.Assist with placement of orders, refunds, or exchanges. Provide feedback to the company on customer issues and how to improve the customer experience.

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Staffing and Recruiting

Bengaluru Karnataka

51-200 Employees

380 Jobs

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Customer Support Executive

Experience & Salary

Skills Required

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