Customer Support Executive - International Voice Process

Golden Opportunities

1 - 5 years

1 - 4 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

voice process bpo customer service us/uk voice inbound/outbound voice support outbound customer support technical support customer care bpo voice process international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound calls with international clients
Address customer inquiries, complaints, and service requests professionally
Provide accurate information about products, services, and policies
Identify customer needs and offer effective solutions
Escalate unresolved issues to appropriate departments when necessary
Maintain a calm and empathetic tone during challenging interactions
Meet or exceed KPIs such as call handling time, first-call resolution, and customer satisfaction
Participate in regular training and feedback sessions to improve performance
Maintain high standards of service quality and professionalism

Required Skills & Qualifications:

Minimum 1 Year in BPO (Voice Process Preferred)
Fluent English proficiency with a neutral accent
Active listening to understand customer concerns clearly
Clear articulation and tone modulation for effective conversations
Empathy and patience to handle diverse customer moods
Stress
management
in high-pressure environments
Multitasking across systems and customer queries
Team
collaboration
and coordination with support departments
Goal
orientation
to meet KPIs like call resolution and CSAT scores

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