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Customer Support Executive in Gurgaon

0 years

0 Lacs

Gurgaon Haryana India

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

support chat empathy excel reporting analysis pivot mobile saas sustainability technology automation digitization data

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Handle customer queries via phone, email, and chat with clarity and empathy. Ensure prompt resolution of issues and maintain high customer satisfaction. Maintain detailed records of interactions and feedback. Use advanced Excel tools for reporting and analysis (VLOOKUP, Pivot Tables, etc.). Coordinate with internal departments for issue resolution. Assist with invoice submission and conduct regular collection follow-ups. Support improvement initiatives across the support function. About Company: Caleedo is a young B2B mobile-first SaaS solutions company that is disrupting the workplace tech, well-being, and sustainability objectives for the built environment. Our larger purpose is to make the built environment engaging, employee-friendly, sustainable, and healthy, which would align organizations with their ESG goals. We strongly believe that by integrating technology with business processes, Caleedo can deliver unique value for the environment, people, investors, and the community at large. We have several first-of-its-kind innovative solutions in the realm of indoor environment quality, ESG, workplace automation, and digitization. Our solutions enable businesses with data-led insights, helping them to monitor their SDG goals, ESG agendas, and workplace wellness index. Show more Show less

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