Customer Support Executive

Highbrow Technology Inc

0 years

0 Lacs

india

Posted:15 hours ago| Platform:

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Skills Required

support duration resolve crm metrics communication training empathy

Work Mode

Remote

Job Type

Contractual

Job Description

Job Title:

Location :

Duration :

Key Responsibilities:

Handle inbound and outbound international customer calls in a professional and courteous manner.
Resolve customer queries and concerns efficiently, ensuring first-call resolution where possible.
Provide accurate information about products and services to international customers.
Escalate complex issues to the appropriate department while maintaining ownership until resolution.
Document all customer interactions in the CRM system with attention to detail.
Meet defined performance metrics, including call quality, response time, and customer satisfaction.
Adapt communication style to meet cultural and linguistic expectations of international clients.

Qualifications:

0–6 months of experience in customer support, BPO, or call center environment (training/internship acceptable).
Excellent communication skills in English (both verbal and written) with neutral or global accent.
Strong active listening, empathy, and problem-solving abilities.
Willingness to work in rotational shifts, including nights, to support global customers.
Basic computer literacy and ability to learn CRM/ticketing tools quickly.
High school diploma or equivalent required; Bachelor’s degree preferred.

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