Customer Support Executive

Lasting Software Pvt ltd

0 - 3 years

1 - 2 Lacs

panchkula

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

support solver service chat resolve communication onboarding metrics

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a proactive and empathetic Customer Care Executive to assist our customers by addressing inquiries, resolving issues, and ensuring a high level of satisfaction. The ideal candidate will be a good communicator, problem solver, and committed to delivering excellent customer service across multiple channels.

Key Responsibilities:

Respond promptly to customer queries via phone, email, chat, or ticketing system.
Resolve product/service-related issues, provide information, and ensure customer satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Escalate complex problems to the appropriate internal teams (technical, sales, operations, etc.).
Keep accurate records of customer interactions, comments, and complaints.
Follow communication procedures, guidelines, and policies.
Provide feedback to the company regarding common customer issues or suggestions.
Assist in onboarding new customers and providing basic product/service walkthroughs.
Meet or exceed performance metrics including response time, resolution time, and customer satisfaction.

Requirements:

High school diploma or Bachelor’s degree preferred.
0–3 years of experience in customer support, call center, or service role.
Excellent verbal and written communication skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Expected Start Date: 26/08/2025

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