Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in delhi
>
BERKOWITS HAIR AND SKIN CLINIC
>
Customer Support Executive

Customer Support Executive

BERKOWITS HAIR AND SKIN CLINIC

0 years

0 Lacs

delhi

Posted:9 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support scheduling membership empathy service communication crm software upselling management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive – Beauty & Wellness

Location: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020

Department: CRM

Job Summary:

We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related to beauty and wellness services, booking appointments, and ensuring an excellent client experience at every touchpoint.

Key Responsibilities:

Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.

Assist clients with appointment scheduling, rescheduling, and cancellations promptly.

Provide accurate information about services, packages, promotions, and membership benefits.

Address customer complaints with empathy and ensure timely resolution.

Upsell and cross-sell relevant beauty and wellness services or products when appropriate.

Maintain updated client records and feedback for service improvement.

Coordinate with salon/spa managers and therapists to ensure smooth client service.

Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.

Qualifications & Skills:

Bachelor’s degree or equivalent experience.

Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.

Excellent communication skills (verbal and written) with a polite and professional demeanor.

Strong knowledge of beauty and wellness services, trends, and customer expectations.

Proficiency in CRM software and booking tools.

Ability to multitask, handle pressure, and maintain a customer-first approach.

Key Competencies:

Customer-centric mindset with empathy and patience

Sales orientation with strong upselling skills

Time management and organizational abilities

Positive and approachable attitude

Employment Type: Full-time

Salary: “As per industry standards”

Working Hours: 9 hours - 10:00 AM TO 7:00 PM

More Jobs at BERKOWITS HAIR AND SKIN CLINIC

(Part Time) MBBS Doctor - Patna

Patna, Bihar

5.0 - 5.0 yrs

INR 0 - 0 Lacs

(Part Time) MBBS Doctor - Indore

Indore, Madhya Pradesh

5.0 - 5.0 yrs

INR 0 - 0 Lacs

(Part Time) MBBS Doctor - Patna

Patna Rural

3.0 - 5.0 yrs

INR 0 - 0 Lacs

(Part Time) MBBS Doctor - Indore

Indore

3.0 - 5.0 yrs

INR 0 - 0 Lacs

MBBS Doctor - Ahmedabad

Ahmedabad

3.0 - 5.0 yrs

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

BERKOWITS HAIR AND SKIN CLINIC

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Executive