Customer Support Executive

Garbha Gudi Ivf Centre

1 - 6 years

1 - 4 Lacs

tumkur

Posted:1 hour ago| Platform:

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Skills Required

usage customer support executive executive management management hod

Work Mode

Work from Office

Job Type

Full Time

Job Description

Explain the customers - based on product offers/benefits
Creating and keeping track of new leads
Google reviews progress tracking and shares the report on respective lead
Toll-Free working status checking and sharing the status and reporting to the respective leads
Promoting the products
Customer follow-up 4- feedback - mails/phones (communication channel), brand promotion tale
Maintain register for the same and share the same to the repartee basis on the company requirement.
Prepare a list of calls made by the staff department-wise and send the same to HOD. 2 - teleoperator
Make complaints to the Maintenance department in case of any fault/damage/breakage and also inform to repartee
Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs (Should take prior permission from the team lead).
Make sure that the telephone system works smoothly without interruption.
Operators should not be engaged in unnecessary conversation while sitting on the board.
The operator on board should be highly courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.

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