Customer Support Executive

Key Responsibilities

• Respond to customer queries via phone, email, chat, and social media platforms
• Resolve customer complaints and issues promptly and professionally
• Guide customers on product specifications, usage, and compatibility
• Process returns, exchanges, and warranty-related queries
• Coordinate with logistics and technical teams to ensure timely issue resolution
• Maintain records of customer interactions and feedback using CRM tools
• Provide post-sales support and follow up on unresolved cases
• Escalate unresolved issues to higher levels when necessary
• Identify opportunities to improve processes based on customer feedback

Required Skills and Qualifications

• Prior experience in e-commerce customer support, preferably in electronics
• Excellent communication skills in English (spoken and written); regional languages are a plus
• Ability to handle technical queries or willingness to learn about electronic products
• Proficient with CRM systems, helpdesk software (e.g., Freshdesk, Zendesk), and Microsoft Office
• Problem-solving attitude and a customer-centric approach
• Ability to manage time effectively and handle multiple conversations
• Minimum 1–3 years of customer service experience preferred

Preferred Qualifications

• Knowledge of electronic gadgets and components (e.g., smartphones, accessories, appliances)
• Experience working with e-commerce platforms (e.g., Shopify, WooCommerce, Magento)
• Familiarity with logistics and order tracking tools

What We Offer

• Competitive salary or service contract
• Opportunity to work with a fast-growing e-commerce brand
• Performance-based incentives
• Supportive and collaborative work environment

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

• Hindi (Preferred)

Work Location: In person