0 - 2 years
0 Lacs
Posted:7 hours ago|
Platform:
On-site
Full Time
We are seeking a Customer Support Executive who will be the first point of contact for our customers. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach to ensure customer satisfaction and retention.
Handle inbound/outbound calls, chats, and emails.
Resolve customer queries, complaints, and requests promptly.
Maintain accurate records of customer interactions in CRM systems.
Provide product/service information clearly and effectively.
Escalate unresolved issues to higher departments if required.
Ensure customer satisfaction and build long-term relationships.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving skills.
Ability to multitask and work under pressure.
Basic knowledge of MS Office/CRM tools.
Fluency in English and regional languages is a plus.
Graduate/Undergraduate can apply.
Positive attitude and customer-centric approach.
Prior experience in BPO/Customer Support will be an advantage.
Flexible to work in rotational shifts (if applicable).
Geetika Rajesh Kumar Hiring For Geetika Rajesh Kumar
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