Customer Support Executive - Fresher

0 - 3 years

0 Lacs

Posted:3 weeks ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as a Dynamic Customer Service Executive for an e-commerce brand in Mumbai. Your responsibilities will include: - Handling customer queries via chats, calls, and emails. - Tracking order status, delivery timelines, and customer feedback. - Maintaining CRM records and assisting in reporting and data analysis. To qualify for this role, you should have: - A Bachelors degree in a relevant field with 0-2 years of experience in backend customer service (Freshers are welcome). - Good communication and interpersonal skills. - A proactive attitude and willingness to learn. - Ability to multitask and meet deadlines in a fast-paced environment.,

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