Customer Support Executive – Freight Forwarding

AWATAC Group is Hiring!!!

Job Title: Customer Support Executive – Freight Forwarding

Location: Chennai, Tamil Nadu
Experience: 1 – 2 Years

Role Summary:

We are looking for a Customer Support Executive with 1–2 years of experience in freight forwarding or shipping operations. The ideal candidate should possess good communication skills, strong knowledge of shipping documentation and processes, and a customer-focused attitude.

Key Responsibilities:

• Handle day-to-day customer interactions and provide timely updates on shipment status.
• Coordinate with internal teams (operations, documentation, and accounts) to ensure smooth shipment movement.
• Manage documentation related to export and import shipments (BL, Invoice, Packing List, Delivery Orders, etc.).
• Communicate with shipping lines, airlines, transporters, and overseas agents.
• Resolve customer queries promptly and maintain strong client relationships.
• Ensure all data and records are accurately maintained in the system.
• Support the sales and operations team with post-booking customer service.

Requirements:

• 1–2 years of experience in freight forwarding / logistics / shipping.
• Good understanding of shipping terms (INCOTERMS, documentation, export/import process).
• Excellent verbal and written communication skills.
• Proficient in MS Office (Excel, Word, Outlook).
• Strong coordination and multitasking ability.
• Positive attitude and a customer-oriented mindset.
• Female Candidates preferred.

Interested may share updated CV to career@awatacgroup.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Application Question(s):

• Do you have a degree or certification in Logistics and Shipping or a related field?

Language:

• Tamil (Required)

Location:

• Chennai, Tamil Nadu (Required)