Job Title: Customer Support Executive - US (Freshers & Experienced) Job Location: Hyderabad, India Shift: Night Shift (US Central Time) Industry: Freight Forwarding No. of Vacancies: 4 Job Description: AWATAC Group is on the lookout for enthusiastic and dedicated Customer Support Executives to join our growing team. Whether youre a fresher looking to jumpstart your career or an experienced professional with a background in logistics and shipping, this is the perfect opportunity to work in a dynamic, fast-paced environment. Youll provide top-notch support to our US clients during night shifts (US Central Time), ensuring the highest level of customer satisfaction while building strong, lasting relationships. Job Requirements: For Freshers: A dynamic individual with excellent English communication and email etiquette. Educational Background: BBA/MBA in Logistics & Shipping, Supply Chain Management (SCM), or a related field. Solid understanding of logistics and shipping principles. Ability to thrive in a fast-paced and dynamic work environment. Ability to work independently, develop, and maintain strong customer relationships. For Experienced Candidates: A dynamic individual with excellent English communication and email etiquette. Minimum 3+ years of experience in dealing with US Shipping Lines and Trucking companies. Experience working with US freight forwarding companies and/or logistics companies dealing with Ocean Freight, Air Freight, and Project shipments. Experience in drayage handling (FCL/FTL/LTL) at USEC/USWC. Advantageous to have experience filing customs documentation in the CBP portal. Ability to work independently and develop and maintain strong relationships with customers.