Job Title: Customer Support Executive - US (Freshers & Experienced) Job Location: Hyderabad, India Shift: Night Shift (US Central Time) Industry: Freight Forwarding No. of Vacancies: 4 Job Description: AWATAC Group is on the lookout for enthusiastic and dedicated Customer Support Executives to join our growing team. Whether youre a fresher looking to jumpstart your career or an experienced professional with a background in logistics and shipping, this is the perfect opportunity to work in a dynamic, fast-paced environment. Youll provide top-notch support to our US clients during night shifts (US Central Time), ensuring the highest level of customer satisfaction while building strong, lasting relationships. Job Requirements: For Freshers: A dynamic individual with excellent English communication and email etiquette. Educational Background: BBA/MBA in Logistics & Shipping, Supply Chain Management (SCM), or a related field. Solid understanding of logistics and shipping principles. Ability to thrive in a fast-paced and dynamic work environment. Ability to work independently, develop, and maintain strong customer relationships. For Experienced Candidates: A dynamic individual with excellent English communication and email etiquette. Minimum 3+ years of experience in dealing with US Shipping Lines and Trucking companies. Experience working with US freight forwarding companies and/or logistics companies dealing with Ocean Freight, Air Freight, and Project shipments. Experience in drayage handling (FCL/FTL/LTL) at USEC/USWC. Advantageous to have experience filing customs documentation in the CBP portal. Ability to work independently and develop and maintain strong relationships with customers.
Customer Support Executive - USA (Freight Forwarding Only) Key Responsibilities Provide outstanding customer support to clients in the USA through various communication channels. Manage inquiries related to logistics and shipping operations. Resolve customer issues and concerns efficiently and professionally Collaborate with internal teams to ensure the timely and accurate delivery of services. Maintain professionalism and a high level of customer satisfaction in all interactions. About Company: Being a distinguished logistics firm, AWATAC is engaged in providing integrated logistics services designed in compliance with custom norms and esteemed patrons' specifications. Since Our Inception, We Have Been Receiving Huge Acclaim For Rendering Reliable Logistics Services Effectively And Efficiently. With a Perfect Fusion Of a Dexterous Team And Cutting-edge Facilities, We Are Delivering a Complete Logistics Portfolio That Includes Express air-to-air freight services Cost-effective port-to-port freight services Time-bound customs clearance services Safe and secure warehousing services Highly organized transportation & distribution services Careful handling of heavy-lift project cargo
AWATAC Group is Hiring!!! Position: Pricing Specialist(Freight Forwarding) Locations: Hyderabad and Chennai Required Candidate profile: Ø 3+ years Pricing/Sourcing experience in the field of logistics & freight. Ø Extremely well versed with pricing process & current market trend for sourcing the competitive process. Ø Good network within shipping line/import agent & cross trade business. Ø Excellent negotiation skills specially with liner/Airline & Overseas agent. Roles & Responsibilities Ø Coordinate with internal teams including Sales, Operations, and Finance, as well as vendors to source pricing and freight information. Ø Align with the sales team to source prices, assist with quotations and respond to opportunities by sourcing pricing and providing deal coordination support. Ø Maintain strong relationships with vendors (shipping lines, airlines, international agents, trucking companies and other logistics companies) to obtain updated pricing and freight info. Ø Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of customer cargo. Ø Actively participate, advise and help make decisions in selection of carriers. Ø Maintain SharePoint documents linked to proper location (rates, cost changes, forwarders reports and general info). Ø Ensure that all information being conveyed by the customer to the internal teams is accurate – delivery addresses, pricing, cross, references, packing, special instructions etc. Interested may share updated CV to career@awatacgroup.com Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Experience: Pricing: 3 years (Required) Work Location: In person
About the job: Customer Support Executive - USA (Freight Forwarding Only) Key responsibilities: 1. Provide outstanding customer support to clients in the USA through various communication channels. 2. Manage inquiries related to logistics and shipping operations. 3. Resolve customer issues and concerns efficiently and professionally 4. Collaborate with internal teams to ensure the timely and accurate delivery of services. 5. Maintain professionalism and a high level of customer satisfaction in all interactions. Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 3,60,000 /year Experience: 0 year(s) Deadline: 2025-08-16 23:59:59 Other perks: 5 days a week Skills required: English Proficiency (Spoken), English Proficiency (Written) and Customer Support Other Requirements: 1. Recent graduates with a BBA or MBA in Logistics and Shipping (or a similar field). 2. Strong English communication skills (both written and verbal). 3. Solid understanding of logistics and shipping principles. 4. Ability to thrive in a fast-paced, dynamic work environment. 5. Willingness to work night shifts (US Central Time). 6. Open to relocating to Hyderabad for the role. About Company: Being a distinguished logistics firm, AWATAC is engaged in providing integrated logistics services designed in compliance with custom norms and esteemed patrons' specifications. Since our inception, we have been receiving huge acclaim for rendering reliable logistics services effectively and efficiently. With a perfect fusion of a dexterous team and cutting-edge facilities, we are delivering a complete logistics portfolio that includes: 1. Express air-to-air freight services 2. Cost-effective port-to-port freight services 3. Time-bound customs clearance services 4. Safe and secure warehousing services 5. Highly organized transportation & distribution services 6. Careful handling of heavy-lift project cargo
AWATAC Group is Hiring!!! We are seeking a dedicated Freight forwarding Sales/Business Development Managers to join our sales team. In this crucial role, you will be responsible for ensuring the efficient growth of our main revenue streams. Your expertise will play a pivotal role in our company success. Job Description : Business Development: Identify and pursue new business opportunities in the freight forwarding industry. Develop and execute strategic plans to achieve sales targets and expand the customer base. Conduct market research to identify trends, customer needs, and competitive landscape. Client Relationship Management: Build and maintain strong, long-term relationships with clients, including importers, exporters, and third-party logistics providers. Provide clients with tailored solutions that meet their logistics and freight forwarding needs. Serve as the primary point of contact for key clients, ensuring high levels of customer satisfaction. Experience: Minimum of 5 years of experience in sales or business development within the freight forwarding or logistics industry. Proven track record of achieving sales targets and driving business growth. Skills: Strong knowledge of international freight forwarding, logistics, and supply chain management. Excellent communication, negotiation, and presentation skills. Ability to build and maintain strong client relationships. Strategic thinking with the ability to develop and implement effective sales plans. Proficiency in using CRM software and MS Office suite. Personal Attributes: Self-motivated and results-oriented. Strong problem-solving skills and the ability to think creatively. Ability to work independently and as part of a team. Strong organizational and time-management skills. Salary: As per Industry. Note : References will be highly appreciated. Job Type: Full-time Pay: Up to ₹2,500,000.00 per year Benefits: Provident Fund Application Question(s): Can you tell us about any skills or experience you have that might be helpful in this job? Experience: Freight Forwarding Sales: 5 years (Required) License/Certification: Driving Licence (Required)
AWATAC Group is Hiring!!! Position: Pricing Specialist(Freight Forwarding) Locations: Hyderabad and Chennai Required Candidate profile: Ø 3+ years Pricing/Sourcing experience in the field of logistics & freight. Ø Extremely well versed with pricing process & current market trend for sourcing the competitive process. Ø Good network within shipping line/import agent & cross trade business. Ø Excellent negotiation skills specially with liner/Airline & Overseas agent. Roles & Responsibilities Ø Coordinate with internal teams including Sales, Operations, and Finance, as well as vendors to source pricing and freight information. Ø Align with the sales team to source prices, assist with quotations and respond to opportunities by sourcing pricing and providing deal coordination support. Ø Maintain strong relationships with vendors (shipping lines, airlines, international agents, trucking companies and other logistics companies) to obtain updated pricing and freight info. Ø Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of customer cargo. Ø Actively participate, advise and help make decisions in selection of carriers. Ø Maintain SharePoint documents linked to proper location (rates, cost changes, forwarders reports and general info). Ø Ensure that all information being conveyed by the customer to the internal teams is accurate – delivery addresses, pricing, cross, references, packing, special instructions etc. Interested may share updated CV to career@awatacgroup.com Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Cell phone reimbursement Experience: Pricing: 3 years (Preferred) Work Location: In person
Job Title: Customer Support Executive – US (Freshers) Location: Hyderabad, India (Relocation Required) Shift: Night Shift (US Central Time) No. of Vacancies: 2 Job Description: AWATAC Group is excited to announce 2 openings for the position of Customer Support Executive – USA to join our growing team in Hyderabad, India. This is an excellent opportunity for recent graduates with a passion for logistics and shipping, who are eager to build a career in customer support with a global organization. As a Customer Support Executive, you will play a key role in managing US operations and providing high-quality customer service to our clients based in the United States. We are looking for dedicated and enthusiastic candidates who thrive in a fast-paced environment and are eager to contribute to the success of our team. Responsibilities: Provide outstanding customer support to clients in the USA through various communication channels. Manage inquiries related to logistics and shipping operations. Resolve customer issues and concerns efficiently and professionally. Collaborate with internal teams to ensure the timely and accurate delivery of services. Maintain professionalism and a high level of customer satisfaction in all interactions. Requirements: Recent graduates with a BBA or MBA in Logistics and Shipping (or a similar field). Strong English communication skills (both written and verbal). Solid understanding of logistics and shipping principles . Ability to thrive in a fast-paced, dynamic work environment. Willingness to work night shifts (US Central Time). Open to relocating to Hyderabad for the role. Interested may share updated CV to [email protected] Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have a degree or certification in Logistics and Shipping or a related field? Shift availability: Night Shift (Required)
Job Title: Customer Support Executive – US (Freshers) Location: Hyderabad, India (Relocation Required) Shift: Night Shift (US Central Time) No. of Vacancies: 2 Job Description: AWATAC Group is excited to announce 2 openings for the position of Customer Support Executive – USA to join our growing team in Hyderabad, India. This is an excellent opportunity for recent graduates with a passion for logistics and shipping, who are eager to build a career in customer support with a global organization. As a Customer Support Executive, you will play a key role in managing US operations and providing high-quality customer service to our clients based in the United States. We are looking for dedicated and enthusiastic candidates who thrive in a fast-paced environment and are eager to contribute to the success of our team. Responsibilities: Provide outstanding customer support to clients in the USA through various communication channels. Manage inquiries related to logistics and shipping operations. Resolve customer issues and concerns efficiently and professionally. Collaborate with internal teams to ensure the timely and accurate delivery of services. Maintain professionalism and a high level of customer satisfaction in all interactions. Requirements: Recent graduates with a BBA or MBA in Logistics and Shipping (or a similar field). Strong English communication skills (both written and verbal). Solid understanding of logistics and shipping principles . Ability to thrive in a fast-paced, dynamic work environment. Willingness to work night shifts (US Central Time). Open to relocating to Hyderabad for the role. Interested may share updated CV to career@awatacgroup.com Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have a degree or certification in Logistics and Shipping or a related field? Shift availability: Night Shift (Required)