Customer Support Executive

Job Description

Job Title- Customer Support Executive Job Description We are actively seeking dynamic professionals to join our Client Support Process at Finvasia. This is an excellent opportunity for someone who is looking to make a career in investment finance and exposure to the global financial market. We are looking for ambitious and energetic candidates who will be responsible for managing client queries and issues. This role requires excellent client communication, ninja task management and awesome task prioritization skills with a minimum of 2 years of relevant experience. Roles and Responsibilities Delivery of exceptional service and handling escalations efficiently through live chat, email, phone calls and multi-channel communications with clients. Troubleshoot technical issues and provide step-by-step guidance to customers on problem resolution. Collaborate with cross-functional teams to ensure seamless communication and resolution of customer inquiries. Follow up with customers to ensure their queries are resolved and they are satisfied with the service. Maintain accurate records of customer interactions and follow-up actions. Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients. Contributing to the improvement of customer support processes and procedures. Positive team participation in various tasks within the department Keeping up-to-date with product knowledge and industry trends Requirements Minimum of two years of experience required, along with a graduate degree in Finance or Business or related field. Ready to work in night shifts. Basic trading knowledge is considered an added advantage. Exceptional verbal and written skills. Ability to multitask and prioritize workload in a fast-paced environment. Excellent problem-solving skills with a proactive attitude towards issue resolution. Ability to work independently and collaboratively within a team. Familiarity with CRM and lead management software. Outstanding relationship building skills. Show more Show less