Customer Support: Address customer inquiries, provide information on products/services, and resolve complaints and issues promptly. Communication: Respond to customers via phone, email, chat, and sometimes social media. Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback within a CRM system. Order Processing: Handle customer requests related to orders, returns, and shipping. Problem Resolution: Collaborate with other departments to resolve complex customer issues. Customer Engagement: Build and maintain positive customer relationships, ensuring satisfaction and loyalty. Process Improvement: Identify recurring issues and suggest improvements to enhance the overall customer experience.

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Customer Support Executive