Key Responsibilities Prospecting: Researching and identifying potential customers. Pitching: Contacting prospects and presenting the product/service. Demos: Demonstrating the product or service's value. Negotiation: Discussing terms and conditions. Closing: Finalizing the sale and securing the deal. Follow-up: Ensuring client satisfaction and identifying opportunities for repeat business.
Key Responsibilities Prospecting: Researching and identifying potential customers. Pitching: Contacting prospects and presenting the product/service. Demos: Demonstrating the product or service's value. Negotiation: Discussing terms and conditions. Closing: Finalizing the sale and securing the deal. Follow-up: Ensuring client satisfaction and identifying opportunities for repeat business.
Customer Support: Address customer inquiries, provide information on products/services, and resolve complaints and issues promptly. Communication: Respond to customers via phone, email, chat, and sometimes social media. Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback within a CRM system. Order Processing: Handle customer requests related to orders, returns, and shipping. Problem Resolution: Collaborate with other departments to resolve complex customer issues. Customer Engagement: Build and maintain positive customer relationships, ensuring satisfaction and loyalty. Process Improvement: Identify recurring issues and suggest improvements to enhance the overall customer experience.
The primary responsibilities include handling customer inquiries across multiple channels (phone, email, chat), resolving complaints and technical issues, maintaining accurate customer records in CRM systems, and ensuring high levels of customer satisfaction.
Prospecting and lead generation: Finding new business opportunities through methods like cold calling, emailing, and networking. Client relationship management: Building and maintaining strong relationships with both new and existing clients. Sales presentations: Demonstrating products or services to potential customers and tailoring pitches to their needs. Negotiation and closing: Negotiating contracts and terms to successfully close deals and meet sales goals. Sales reporting and tracking: Using a CRM system to log activities, track progress, and generate performance reports. After-sales support: Following up with clients to ensure satisfaction and identify opportunities for repeat business or upselling.