Posted:1 day ago|
Platform:
On-site
Full Time
We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction through various communication channels (email, chat, calls, or ticketing systems).
Key Responsibilities:
· Respond promptly and professionally to customer inquiries via email, chat, or calls.
· Handle and resolve customer complaints and technical issues in a timely manner.
· Maintain accurate records of customer interactions using the support ticketing system
· Escalate complex issues to the appropriate internal teams.
· Follow up with customers to ensure their issues are resolved satisfactorily.
· Provide product / service – related information and assist with on-boarding or usage guidance.
· Collaborate with internal teams (Sales, Product, and Technical) to address customer needs.
· Ensure high levels of customer satisfaction by providing excellent support.
Job Type: Full-time
Pay: Up to ₹300,000.00 per year
Benefits:
Work Location: In person
Application Deadline: 05/08/2025
Expected Start Date: 12/08/2025
Edusys Services Private Limited
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