Customer Support Executive | Domestic

Teleperformance (TP)

0 - 2 years

1 - 2 Lacs

kolkata

Posted:5 hours ago| Platform:

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Skills Required

customer complaints customer support computer skills crm customer experience cold calling customer relationship customer service customer care crm software business development vlookup sales inside sales lead generation customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Support Executive

Key Responsibilities:

Respond promptly and effectively to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues with professionalism and empathy.
Document and track customer interactions in the CRM system.
Collaborate with internal teams to ensure timely resolution of customer problems.
Follow up with customers to ensure satisfaction.
Identify recurring issues and suggest improvements to enhance customer experience.

Required Skills:

Excellent verbal and written communication skills in the local language.
Strong listening and problem-solving abilities.
Patience and a positive attitude.
Basic computer skills and familiarity with CRM software.
Ability to handle stressful situations calmly.
Good organizational skills and attention to detail.

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