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Jobs in Navi Mumbai
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Dc Consultants
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Customer Support Executive

Customer Support Executive

1 - 3 years

|

1 - 3 Lacs

Navi Mumbai Maharashtra India

Posted:2 months ago| Platform: Foundit logo

Apply

Skills Required

Customer Inquiry Management Communication Skills Customer Engagement Booking Support Customer Satisfaction Analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive

Roles & Responsibilities:

Customer Inquiry Management
: Review and promptly respond to customer inquiries through various channels.
Customer Engagement & Alignment
: Engage with customers to understand their needs and align them with suitable courses and instructors.
Facilitation & Coordination
: Facilitate teacher interaction and coordination, ensuring a seamless learning experience for customers.
Registration & Booking Support
: Assist customers throughout the registration process, ensuring a smooth booking experience.
Satisfaction & Renewals
: Maintain ongoing communication with customers to assess their satisfaction and facilitate renewals.

Skills Required

Strong proficiency in both spoken and written English and Hindi.
Effective communication skills for engaging with customers via phone and email.
Ability to understand customer requirements, collaborate with the management team, and successfully close bookings.
Prior experience in online education, especially in creative and performing arts, is a valuable asset.

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