Customer Support Executive

As a Customer Support Executive at SAFACOM, you will play a crucial role in handling customer issues with care and efficiency. You will be based in Aurangabad, Maharashtra, contributing to our mission of solving billing challenges for the modern digital world. **Role Overview:** - As a Customer Support Executive, your primary responsibility will be to address and resolve customer issues effectively. You will serve as a crucial point of contact between the company and its clients, ensuring a seamless experience for all. **Key Responsibilities:** - Handle incoming customer queries and issues promptly and professionally. - Provide accurate and timely solutions to customer problems, striving to exceed their expectations. - Collaborate with other teams within the organization to escalate and resolve complex issues. - Maintain detailed records of customer interactions and transactions for future reference. - Continuously strive to improve customer satisfaction and retention rates through exceptional service. **Qualifications Required:** - Strong communication skills, both written and verbal, to interact effectively with customers. - Excellent problem-solving abilities with a customer-centric approach. - Ability to work well under pressure and manage multiple priorities simultaneously. - Previous experience in customer support or a similar role would be advantageous. - Proficiency in relevant software applications and tools to streamline support processes. At SAFACOM, we are dedicated to building innovative billing solutions and fostering a collaborative, inclusive culture. Join us in our mission to simplify workflows, improve cash flow, and enhance customer experiences in the billing tech space. As a part of our team, you will have access to learning and growth opportunities tailored to your career goals, along with the chance to work with passionate professionals across various domains.,