Customer Support Executive

DataTracks

1 - 5 years

2 - 6 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

us market outbound calling us calling international market voice process client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Initial point of contact for retail

customer communications
Liaise between retail

customers and service delivery team
Understand our retail business SOW
Have a high-level technical knowledge of our regulatory compliance work
Ensure every

customer communication thread is closed on a timely manner
Have a thorough understanding of the

customer queries and relay it to relevant stakeholders
Always ensure the highest level of

customer satisfaction.
Could relay our position on any query elegantly to

customers
Willing to work in US shift is a MUST
Good in written and oral communication ( need to handle US client call, mail and chat)
Basic skills in MS office (Word, Excel and PPT)

Preferred candidate profile

1) Male Candidates preferred

Shift Timing :

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