Customer Support Executive (CSE)

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contact@hrforceindia.com

Shraddha - 9325857509

Aniket - 8459384010

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Dear Candidate,

Greetings of the day!

INTERVIEW CALL - AT A LEADING PUBLISHER AS A CUSTOMER SUPPORT EXECUTIVE - NEW DELHI

Leading publisher, publishes scholarly books on humanities, social science, information technology, education, defence, encyclopaedia, political science, anthropology, art, biography, history, music, environment, philosophy etc. All Knowledge under one roof sobriety and maturity do not come through years. These come with wisdom and knowledge.We are committed to academic books of high potential, in order to flow knowledge from India to the whole world. A world wide network stablished in 1984 , Gyan has come a long way, with over 2500 titles published so far. Located in the heart of the publishing industry. Our editors are among the best in the profession. Naturally, it makes us ahead of others. In achieving quality, with in a fixed time period, at a fast pace and of course in accordance with the established norms of the publishing world. We have interest in all subjects, with our stress on women studies, sociology, indology, anthropology, tribal studies, tourism, psychology etc. and the new age.

Position :- Customer Support Executive

Location:- New Delhi

Job Description:

Customer Support Executive is responsible for addressing customer inquiries through non-voice channels such as email, chat, and social media. This role requires excellent written communication skills, attention to detail, and the ability to resolve customer issues efficiently. It is essential to provide a high level of customer satisfaction while adhering to company policies and procedures.

Responsibilities

• Respond to customer inquiries via email, chat, and social media.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate and detailed records of customer interactions.
• Follow company policies and procedures while handling customer queries.
• Collaborate with other team members to improve customer service processes.
• Provide consistent and reliable information to customers.
• Identify and escalate complex issues to the appropriate department.

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Current CTC :

Expected CTC :

Current Location :

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Total Experience :

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person