Customer Support Executive (CSE)

0 years

1 - 3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Customer Support Executive will be responsible for managing daily chargeback data and reports. This role involves maintaining accurate records in Excel/Google Sheets, preparing user-wise chargeback reports, and sharing consolidated updates with internal teams and senior management. The candidate should be detail-oriented, meet daily reporting timelines, and communicate effectively with users to resolve queries.

Key Responsibilities

  • Maintain and update daily chargeback records in Excel/Google Sheets.
  • Prepare and share user-wise chargeback reports daily.
  • Send consolidated chargeback reports to senior management.
  • Ensure data accuracy, consistency, and timely delivery of reports.
  • Communicate directly with users to share data and resolve queries.

Required Skills

Must-Have:

  • Proficiency in Excel or Google Sheets (filters, formatting, basic formulas).
  • Experience in operations, banking, payments, or chargeback support.
  • Good communication skills and attention to detail.

Good to Have:

  • Basic SQL knowledge.
  • Ability to manage multiple tasks accurately and on time.

Job Types: Full-time, Permanent

Pay: ₹9,767.71 - ₹32,350.20 per month

Work Location: In person

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