Posted:2 hours ago|
Platform:
On-site
Full Time
Roles & Responsibilities:
● Handle all customer care calls politely and professionally.
● Make COD confirmation calls and abandoned cart recovery calls.
● Maintain a list of all damaged products.
● Create and update a sheet of all cancelled orders and RTO parcels.
● Cancel all RTO orders in the system and keep a proper record.
● Manage inventory and keep stock levels updated on Shopify.
● Use Shopify backend to check orders, update statuses, and manage customer details.
● Update products, stock quantities, and ensure the website reflects correct availability.
● Coordinate with the team for any order-related issues or customer concerns.
● Track order status, shipping updates, and ensure a smooth customer experience.
● Share daily reports on calls, cancellations, RTOs, and inventory updates.
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
Elinor Jewels
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