Customer Support Executive (CSE)

Job Summary:

As a Customer Experience Specialist at Game Theory, you will be the first point of contact for

our customers and play a key role in shaping their experience with us. Your goal is to ensure

every customer feels heard, supported, and valued—whether it’s through a quick chat, a phone

call, an email, or a social media message. You’ll work across teams to make our service better

every day and turn customers into fans of Game Theory.

Key Responsibilities:

● Customer Support:

Respond to customer queries promptly via phone, chat, email, and social media. Solve

problems quickly, kindly, and professionally.

● Chat & Call Support:

Communicate with customers through various chat portals and make outbound/inbound

calls to provide quick and complete resolutions. Follow up on open issues until they are

fully resolved.

● Relationship Building:

Understand customer needs and preferences. Build trust by being friendly, consistent,

and helpful in every interaction.

● Product Knowledge:

Learn our products and services inside out. Share accurate, updated information with

customers and recommend the right solutions.

● Problem Solving:

Handle and resolve customer concerns effectively. Escalate complex issues when

needed, but always take full ownership of the customer’s experience.

● Quality Assurance:

Follow company guidelines and maintain high service quality. Suggest improvements to

processes or tools based on customer feedback.

● Cross-functional Collaboration:

Work closely with the Sales, Technology, and Product teams to improve our services.

Share insights from customer interactions to help Game Theory grow.

Qualifications:

● Excellent spoken and written English. Clear, confident, and friendly communication is a

must.

● Strong listening skills and the ability to stay calm and patient, even in tough situations.

● Proactive, solution-focused, and eager to help.

● Able to multitask and stay organized in a fast-paced environment.

● Basic computer skills are a must (Google Workspace, Excel, CRM tools, etc.).

● Prior experience in customer support or a similar role is a plus.

Work Schedule:

● 8-hour shifts (can be a single continuous shift or a split shift)

● 1 weekday off per week

● Rotational shift timings based on team requirements

Benefits:

● Free access to all Game Theory sports centers (swimming, badminton, squash, etc.)

● Opportunity to work with a fast-growing, energetic team

● Exposure to multiple departments and business functions

● Learning and development opportunities

● Fun work culture focused on growth, feedback, and collaboration

Job Type: Full-time

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person