Customer Support Executive (CSE)

As a Customer Support Executive, you will be responsible for providing assistance to customers with patience, empathy, and excellent communication skills. Your role will involve troubleshooting issues, investigating inquiries, and ensuring customer satisfaction. Additionally, your problem-solving abilities will be crucial in resolving complaints effectively. Key Responsibilities: - Utilize strong communication skills to interact with customers - Demonstrate proactive strategies in assisting customers - Adhere to deadlines for prompt resolution of customer issues - Possess product knowledge to provide accurate information - Manage time efficiently to prioritize tasks and handle multiple inquiries - Collaborate with team members to address complex concerns - Escalate issues tactfully when necessary Qualifications Required: - Excellent communication skills, including active listening and clear articulation - Ability to solve problems, handle conflicts, and escalate issues appropriately - Strong time management skills and the capacity to work independently or as part of a team - Proficiency in Microsoft Excel - Demonstrated ability to learn quickly and adapt to changing situations In addition to the above responsibilities and qualifications, this position offers the following benefits: - Opportunity to work with a dynamic and talented team in a collaborative environment - Career growth and development opportunities within the company - Access to training and resources for skill enhancement and staying updated with industry trends Please note that this is a full-time, permanent position open to both freshers and experienced candidates. The work location is in person, and there is also an option to work from home. If you are interested in this role, please contact the employer at +91 9889856987.,