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0.0 - 1.0 years
0 - 3 Lacs
chennai
Work from Office
Job Overview: We are seeking dynamic and articulate professionals for our International Voice Process team. This role involves handling customer interactions, requiring excellent communication skills and a proactive attitude. Key Responsibilities: Handle inbound and outbound calls with international clients Address customer inquiries, complaints, and service requests professionally Provide accurate information about products, services, and policies Identify customer needs and offer effective solutions Escalate unresolved issues to appropriate departments when necessary Maintain a calm and empathetic tone during challenging interactions Meet or exceed KPIs such as call handling time, first-ca...
Posted 5 days ago
1.0 - 5.0 years
0 Lacs
punjab
On-site
As a Tele caller in Zira, your role will involve managing both outbound and inbound calls, generating leads, and providing detailed information about products and services. You will be required to follow communication scripts, address customer inquiries, and maintain accurate customer databases. Scheduling appointments, tracking call outcomes, and ensuring customer satisfaction are key responsibilities. - Strong verbal communication skills - Active listening abilities - Clear articulation - Prior experience in customer service - Proficiency in using call center software, CRM systems, and basic computer skills - Goal-oriented mindset - Ability to meet targets - Work effectively under pressure...
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
haryana
On-site
Role Overview: You will be a Customer Support Executive for the International Voice Process team in Chennai. Your main responsibility will be handling customer interactions with professionalism and excellent communication skills. Key Responsibilities: - Handle inbound and outbound calls with international clients - Address customer inquiries, complaints, and service requests in a professional manner - Provide accurate information about products, services, and policies - Identify customer needs and provide effective solutions - Escalate unresolved issues to the appropriate departments when necessary - Maintain a calm and empathetic tone during challenging interactions - Meet or exceed KPIs su...
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
haryana
On-site
As a Customer Support Executive for the International Voice Process team in Chennai, your role will involve handling customer interactions with professionalism and a proactive attitude. You will be responsible for: - Handling inbound and outbound calls with international clients - Addressing customer inquiries, complaints, and service requests - Providing accurate information about products, services, and policies - Identifying customer needs and offering effective solutions - Escalating unresolved issues to appropriate departments when necessary - Maintaining a calm and empathetic tone during challenging interactions - Meeting or exceeding KPIs such as call handling time, first-call resolut...
Posted 1 month ago
1.0 - 4.0 years
2 - 4 Lacs
chennai
Work from Office
Job Overview: We are seeking dynamic and articulate professionals for our International Voice Process team. This role involves handling customer interactions, requiring excellent communication skills and a proactive attitude. Key Responsibilities: Handle inbound and outbound calls with international clients Address customer inquiries, complaints, and service requests professionally Provide accurate information about products, services, and policies Identify customer needs and offer effective solutions Escalate unresolved issues to appropriate departments when necessary Maintain a calm and empathetic tone during challenging interactions Meet or exceed KPIs such as call handling time, first-ca...
Posted 2 months ago
0.0 - 4.0 years
0 Lacs
punjab
On-site
The Tele caller role is a full-time on-site position located in Zira. As a Tele caller, your primary responsibilities will include managing both outbound and inbound calls, generating leads, and offering detailed information about products and services. You will be expected to adhere to communication scripts, address customer inquiries, and maintain accurate customer databases. Additionally, scheduling appointments, tracking call outcomes, and ensuring overall customer satisfaction will be crucial aspects of your daily tasks. To excel in this role, you should possess strong verbal communication skills, active listening abilities, and clear articulation. Prior experience in customer service, ...
Posted 3 months ago
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