Customer Support Executive - International Voice Golden Opportunities Pvt Ltd

1.0 - 4.0 years

2 - 4 Lacs

chennai

Work from Office

Job Overview: We are seeking dynamic and articulate professionals for our International Voice Process team. This role involves handling customer interactions, requiring excellent communication skills and a proactive attitude. Key Responsibilities: Handle inbound and outbound calls with international clients Address customer inquiries, complaints, and service requests professionally Provide accurate information about products, services, and policies Identify customer needs and offer effective solutions Escalate unresolved issues to appropriate departments when necessary Maintain a calm and empathetic tone during challenging interactions Meet or exceed KPIs such as call handling time, first-call resolution, and customer satisfaction Participate in regular training and feedback sessions to improve performance Maintain high standards of service quality and professionalism Skills & Attributes Minimum 1 Year in BPO (Voice Process Preferred) Fluent English proficiency with a neutral accent Active listening to understand customer concerns clearly Clear articulation and tone modulation for effective conversations Empathy and patience to handle diverse customer moods Stress management in high-pressure environments Multitasking across systems and customer queries Team collaboration and coordination with support departments Goal orientation to meet KPIs like call resolution and CSAT scores

Posted 1 week ago

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Tele caller Travel Digital Service

0.0 - 4.0 years

0 Lacs

punjab

On-site

The Tele caller role is a full-time on-site position located in Zira. As a Tele caller, your primary responsibilities will include managing both outbound and inbound calls, generating leads, and offering detailed information about products and services. You will be expected to adhere to communication scripts, address customer inquiries, and maintain accurate customer databases. Additionally, scheduling appointments, tracking call outcomes, and ensuring overall customer satisfaction will be crucial aspects of your daily tasks. To excel in this role, you should possess strong verbal communication skills, active listening abilities, and clear articulation. Prior experience in customer service, along with the capability to handle customer inquiries and resolve issues, is essential. Proficiency in utilizing call center software, CRM systems, and basic computer skills is required. A goal-oriented mindset, the capacity to meet targets, and work effectively under pressure are key attributes. Excellent time management and organizational skills are necessary to succeed in this position. Ideally, candidates should hold a high school diploma or its equivalent; additional certifications relevant to the role would be advantageous. While not mandatory, experience in the travel industry is considered a beneficial asset.,

Posted 1 month ago

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