Customer Support Executive

About Inventre: Inventre is a platform dedicated to revolutionizing the education ecosystem through the provision of value-added services. With a comprehensive selection ranging from bags, books, and uniforms for over 10,000 students (projected to increase to 100,000), to stationary, shoes, and services such as organizing sports competitions, fundraisers for scholarships, alumni engagement events, and revenue generation opportunities, Inventre aims to personalize, customize, and redefine brand-specific inventory kits for K12 Schools. Headquartered in Hyderabad, India. Role Summary: We are looking for dedicated professionals to join our Customer Support Team. As a part of this team, you will be responsible for handling customer calls, addressing product and delivery-related queries, and ensuring a seamless support experience. The role necessitates clear communication, a problem-solving mindset, and the ability to manage interactions efficiently and professionally. Responsibilities: - Respond promptly to customer inquiries via calls, emails, and messages concerning orders, deliveries, product information, and general questions. - Effectively address customer complaints by investigating issues related to delayed, incorrect, or damaged deliveries, and providing timely and empathetic solutions. - Maintain accurate records of all customer interactions, complaints, resolutions, and delivery updates in the CRM system for comprehensive and organized documentation. - Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action. - Proactively follow up with customers to ensure issue resolution and satisfaction with the support received. - Assist with post-sales services including returns, replacements, exchanges, or refunds by collaborating with internal teams. - Gather and communicate customer feedback and recurring issues to the operations team to enhance processes and service quality. Candidate Profile Specifications: Education: Bachelor's degree in Business or a related field. Experience: A minimum of 2 years of experience in customer support, preferably in e-commerce, logistics, or B2B product environments. Skillset: - Communication: Excellent verbal and written communication skills in English and Hindi. - Problem-Solving: Strong analytical skills to investigate and resolve complaints effectively. - Customer Focus: Empathetic approach with a genuine desire to assist customers. - Organization: Proficient in documenting interactions and maintaining accurate records. - Coordination: Comfortable collaborating across teams such as warehouse, logistics, and sales. - Technical Skills: Familiarity with CRM tools, basic Excel, and order management software. - Time Management: Capable of handling multiple queries and issues within set deadlines. Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Education: Bachelor's degree (Required) Experience: Customer service - 2 years (Required) Work Location: In person,