Customer Support Executive

About KSHM | :

We are a consumer lifestyle brand based in Gurugram. Our vision is to spread the importance of an active lifestyle in order to achieve the best version of ourselves. We do this by designing thoughtful clothes that empower individuals to project their confident identity to the world.

5L+ customers

How are we different?

We focus on creating comfortable clothes that let you move freely, empowering you to hustle and stand out in any crowd. Were all about making mindful clothes that inspire you to be stylishly unstoppable.

#LetsBeOnTheMove

About the Role:

Were looking for a Customer Service Specialist who is passionate about enhancing the customer experience at every touchpoint. In this role, you will be the voice of our customersensuring their journey with our products/services is seamless, engaging, and value-driven. From onboarding to retention, you will play a pivotal role in building strong relationships, resolving concerns proactively, and driving customer satisfaction.

Location:

Position Type:

Experience:

Please refrain from applying if your experience exceeds 2 years into customer handling.

Responsibilities:

• Ensure a smooth and engaging onboarding experience for new customers.
• Develop and maintain strong relationships to foster trust and loyalty.
• Proactively identify and resolve customer issues, minimizing friction.
• Communicate product updates, best practices, and personalized recommendations.
• Gather and analyse customer feedback to enhance service and product offerings.
• Collaborate with internal teams to drive initiatives that improve the overall customer experience.
• Identify opportunities for upselling and cross-selling based on customer needs.

Requirements:

• 1-2 years

  of experienced graduate from any discipline (with strong communication skills).
• Excellent problem-solving, interpersonal, and relationship-building abilities.
• A customer-first mindset with a proactive approach to issue resolution.
• Ability to adapt in a dynamic environment and manage multiple priorities.
• Should be smart to handle complicated queries by customers.

Why Be A Part Of Kshm | ?

• Are you passionate about bringing creative ideas to life?
• Are you a curious marketer, eager to understand how things work and how we got here?
• Do you take pride in your work and meet deadlines?
• Do you see challenges as opportunities to learn & grow?
• Do you enjoy working in a supportive, team-oriented environment?
• Do you know why you work hard & what drives you to grow?

If you answered yes to all, you're in the right place!!

Kshm | ,

Why You’ll Love It Here:

• A creative team that encourages bold thinking, experimentation, and growth.
• Competitive compensation.
• A clear path to leadership and growth.
• The chance to create meaningful impact through our products.
• A culture that encourages continuous learning.
• Freedom to explore, experiment, and grow from your experiences.

Ready to make your move? Join us and let’s create something epic together!

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