Customer Support Executive

Rentickle is one of the leading and fastest-growing companies in the online rental space, having served over 100,000 B2C and B2B customers. Founded by seasoned industry professionals Amit Sodhi (ISB Hyderabad, former Director - BD at HT Media) and Vineet Chawla (former CEO, Hongkong Winalite Group), and backed by Singapore-based investors, Rentickle has quickly established itself as a market leader in its category. Over the years, Rentickle has built a strong brand presence and earned several prestigious accolades. These include Super Startup of the Year (2016-17) by Super Brands, Brand of the Year (2017) by Silicon India, and recognition for Best Workplace Culture in the startup segment by Business World. The company was also honoured as an Economic Times Promising Brand (2018) and featured among the Top 18 Startups to Watch in 2018-2019 by Insights Success Magazine. Additionally, it was recognized in the TECHTORS awards by BW Business world.

Job Summary: We are hiring a Customer Support Executive to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Requirements:

• Bachelors degree or equivalent
• Ability to stay calm when customers are stressed or upset
• Experience working with customer support and managing incoming calls and customer service inquiries
• Identifying and assessing customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Effectively Location: Gurgaon

Working Days: Rotational week-offs