Customer Support Executive

Job Description

Job Overview Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. Responsibilities Understanding the products and services provided by the company. Developing training lessons with service delivery systems. Managing a team of Customer Support Representatives. Supporting the customer through an email ticketing system and phone calls. Resolving customer complaints and queries. Providing detailed information to customers. Monitoring the performance of individual representatives. Maintaining records of each phone call for future reference. Providing the new employees with training sessions for enhancing their skills. Offering exceptional customer service and satisfaction. Following up with customers for any further information. Taking feedback from the customers. Negotiating the terms and conditions with the customer. Contributing the work to the company’s knowledge base. Maintaining a healthy relationship with the clients. Adhering to the company’s rules and regulations. Requirements Bachelor’s degree in Business Administration or a related field. 0 to 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. Good knowledge of managing the performance of the team. Exceptional verbal and written communication skills. Phenomenal conflict-resolution skills. Good problem-solving abilities. A customer-oriented individual. Ability to meet deadlines and prioritize tasks. Excellent negotiation and sales skills. Outstanding interpersonal and organizational skills. Excellent phone etiquette and active listening abilities. A quick learner and exceptional ability to make decisions. Job Type: Full-time Pay: ₹10,628.03 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): What is your Notice Period? What is your Current and Expected CTC? Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Speak with the employer +91 9321593536