Customer Support Executive

As a Customer Support Executive at ARDEM Data Services Private Limited, your role will involve interacting with US-based clients, handling customer inquiries, managing utility account setups, coordinating with vendors, and supporting accounting collection and fund detail management. The ideal candidate for this position is proactive, detail-oriented, and comfortable working in a fast-paced environment. Key Responsibilities: - Handle customer inquiries via phone and email in a professional and courteous manner. - Resolve issues efficiently while maintaining a positive customer experience. - Make outbound calls for follow-ups, feedback, and service updates. - Maintain accurate records of all customer interactions in the CRM system. - Update clients in real time via email regarding the current status of each request. - Communicate professionally with US clients and internal stakeholders. - Manage utility account setup and ensure accurate information entry. - Contact vendors to collect, verify, and maintain required documentation. - Proactively take action on vendor accounts and notify clients of any observed issues. - Assist in accounting collection and fund tracking activities. - Handle client queries promptly while ensuring confidentiality and accuracy. - Contact clients via teams, email, or in-person (as applicable) to discuss overdue accounts. - Maintain detailed records of all collection activities and communications. - Prepare and send collection letters or legal notices as necessary. Qualifications Required: - Proven experience in a voice-based customer service or collections role for at least 3+ years. - Fluency in US English accent is a must. - Excellent verbal communication and listening skills. - Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy. - Bachelor's degree Required (Finance, Business, or a related field). Additional Details: This opportunity offers a work-life balance with allowance for remote work. To be successful, your computer hardware and internet must meet specific requirements: - Laptop or Desktop: - Operating System: Windows - Screen Size: 14+ Inches - Screen Resolution: FHD (1920x1080) - Processor: i5 or higher - RAM: Minimum 8GB (Must) - Type: Windows Laptop - Software: AnyDesk - Internet Speed: 100 MBPS or higher Join ARDEM, a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company focused on innovation, efficiency, and excellence. Be part of a team transforming the future of business process outsourcing and enjoy the autonomy to drive significant change and see the direct impact of your work.,