Customer Support

As a Customer Service Representative, your role involves managing customer queries and complaints, processing orders, modifications, and escalating complaints across various communication channels. Your ability to remain calm during customer frustration and experience with computer systems will be crucial for success in this position. Key Responsibilities: - Maintain a positive, empathetic, and professional attitude towards customers consistently. - Respond promptly to customer inquiries and communicate through various channels. - Acknowledge and resolve customer complaints effectively. - Demonstrate in-depth knowledge of products to address customer questions. - Process orders, forms, applications, and requests accurately. - Keep records of customer interactions, transactions, comments, and complaints. - Collaborate and communicate with colleagues when necessary. - Provide feedback on the efficiency of customer service processes. - Supervise and manage a team of junior customer service representatives. - Ensure customer satisfaction and deliver professional customer support. Qualifications Required: - High school diploma, general education degree, or equivalent. - Ability to remain calm in stressful customer situations. - Proficiency in using computers. - Previous experience in customer support roles. This job does not provide any additional details about the company.,