Customer Support

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders and modifications, and escalating complaints across various communication channels. Your ability to remain calm and maintain professionalism during interactions with frustrated customers, as well as your experience working with computers, will be key to thriving in this role. Your primary responsibilities will include maintaining a positive and empathetic attitude towards customers, responding promptly to inquiries, communicating through different channels, acknowledging and resolving complaints, and having in-depth knowledge of our products to address customer questions effectively. Additionally, you will be responsible for processing orders, forms, applications, requests, and keeping detailed records of customer interactions, transactions, comments, and complaints. Collaboration with colleagues, providing feedback on the efficiency of customer service processes, managing a team of junior customer service representatives, ensuring customer satisfaction, and delivering professional customer support are vital aspects of this role. To qualify for this position, you should have a high school diploma, general education degree, or equivalent. You must demonstrate the ability to remain composed when dealing with stressed or upset customers, be comfortable with using computers, and possess experience in customer support roles. Join our team as a Customer Service Representative and contribute to our commitment to exceptional customer service and support.,