Customer Support-Customer Support (with Leadership Experience)-NBFC

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About the Role

Assistant – Customer Support

About Company :

A leading financial services company specializing in innovative lending solutions is seeking a seasoned Collections & Legal Manager with extensive experience in the BFSI sector, particularly in lending. The ideal candidate will possess deep expertise in legal collections, including proficiency in handling Section 25, Arbitration, Police Complaints, and managing 90+ collections. The role involves overseeing the entire collections process, spearheading legal actions, and ensuring strict compliance with regulations to optimize recovery rates while minimizing legal risks.

Key Responsibilities

• Lead and mentor a small team of customer support executives to deliver high-quality service.
• Handle customer queries via calls, emails, and chats in a polite and professional manner.
• Maintain accurate records of customer interactions and update systems regularly.
• Oversee follow-ups with customers to ensure quick issue resolution.
• Coordinate with sales, operations, and technical teams for escalations and faster solutions.
• Prepare and review daily/weekly customer support reports.
• Share customer feedback with the team to improve service quality.

Requirement

• Strong verbal and written communication skills in

  English and Hindi

  .
• Basic knowledge of

  MS Office / Google Sheets

  .
• Strong problem-solving ability, patience, and adaptability.

Functional Area

• Customer Service / Client Support

• Team Leadership & People Management

• Operations Coordination

What We Offer

• Opportunity to

  lead and grow within a supportive team environment

  .
• Learning and career advancement opportunities.
• Competitive salary and benefits package.