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WNS Holdings
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Customer Support Associate

Customer Support Associate

0 - 4 years

|

2 - 4 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

fluent english voice process voice support chat process customer support bpo voice international bpo international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide customer support through various channels such as chat, email, and voice calls.
Handle customer inquiries and resolve issues in a timely and professional manner.
Work on international BPO projects with clients from different countries.
Utilize strong communication skills to effectively interact with customers.
Maintain accurate records of customer interactions using CRM software.

Desired Candidate Profile

0-4 years of experience in customer-facing roles or related fields (BPO industry).
Fluent English language proficiency for clear communication with customers.
Ability to work flexible shifts including evenings, nights, weekends, and holidays as per business requirements.
Strong understanding of Voice Processing/Voice Support processes for efficient call handling.

You can share your resume on 9680632868

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