Customer Support Associate

About Sugarfit-

Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding.

Budget:

Walk-In Dates:

Interview Timing:

Preferred Age Group:

Venue:

Role Highlights:

• Minimum

  6 months of experience

  in customer support.
• Proficiency in

  English

  and at least one

  South Indian language (mandatory)

• Voice process

  – handling domestic clients.

• Work Mode:

  6 days Work From Office (including Sat & Sun)

• Week Off:

  Rotational

• Shifts:

  Rotational (7 AM–10 PM rotational shift)

• Rounds of Interview:

  HR → Team Lead → Head of Customer Support

• Benefits:

  Medical Insurance

• Looking for:

  Immediate Joiners

hard copy of your updated resume

Key Responsibilities:

● Handle customer queries and concerns across phone, email, and chat

channels promptly and professionally.

50+ tickets daily

in every interaction.

inbound and outbound calls

or service-related needs.

● Address customer complaints effectively and escalate issues to internal

teams when necessary.

● Understand customer needs, provide suitable solutions, and ensure customer

satisfaction.

● Maintain detailed and accurate records of all customer interactions in the

Kapture

● Collaborate with team members and managers to improve processes and

enhance overall customer experience.

split shifts

resolution.

Requirements:

customer support or service operations

in a high-volume environment.

communication, interpersonal, and problem-solving skills

● Ability to stay calm, patient, and empathetic under pressure.

CRM tools and ticketing systems

preferred).

split shifts

● Self-motivated, target-oriented, and committed to long-term growth within the

organization.

Why Join Us:

● Be part of a passionate team that’s redefining customer experience.